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Managing Difficult Conversations for Effective Outcomes
€1,400.00 ex VAT
This virtual training programme is delivered in three 2 hour modules for 8 – 12 participants
Description
Learn how to:
- manage the factors that impact difficult conversations
- prepare for challenging conversations using a structured framework
- use specific strategies and techniques to manage conversation dynamics and get results
- deal with challenging conversations with a variety of stakeholders
- prevent conflict from escalating and keep difficult discussions
Number of modules: Three x two-hour modules
Number of participants: 8 – 12
Post-course: Training notes and framework for managing difficult conversations
