Managing Difficult Conversations for Effective Outcomes

1,400.00 ex VAT

This virtual training programme is delivered in three 2 hour modules for 8 – 12 participants


Learn how to:

  • manage the factors that impact difficult conversations
  • prepare for challenging conversations using a structured framework
  • use specific strategies and techniques to manage conversation dynamics and get results
  • deal with challenging conversations with a variety of stakeholders
  • prevent conflict from escalating and keep difficult discussions

Number of modules: Three x two-hour modules
Number of participants: 8 – 12
Post-course: Training notes and framework for managing difficult conversations

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